Supervisor/Manager Training        

  CISM    Workshops   Group Services  

A basic workshop on identifying, confronting and referring a troubled employee.  Supervising an employee with personal problems can be one of the most time consuming and toughest jobs a manager has.   If an employee’s personal problems are significantly affecting his or her job performance, the manager must take some action.  How does one motivate the employee to get assistance?  Designed to help managers be more proactive and effective without getting over-involved, this training helps save good employees.

Managing in times of organizational change can be challenging.  Employees have intense emotions.  Communication at these times often breaks down.  This training is designed to teach managers about the three-phase process of change and to understand what employees are feeling by mapping their own change experience.  Specifics of how to communicate and what to avoid are discussed.

This training will fulfill the requirements for the DOT Alcohol & Drug Regulations.  Supervisors are a company’s first line of defense against drug and alcohol use in the workplace.  The nature of their role makes them the most responsible for identifying alcohol and drug use and confronting users.  This training gives supervisors the necessary tools and coaches them on how to handle this effectively and within the law.

 Cultivating Emotional Intelligence in the Workplace

Emotional intelligence is related to awareness and effectiveness of feelings, both one’s own and in dealing with others.  Research shows that organizations headed by individuals with high Emotional Intelligence outperformed yearly revenue targets by 15%-20%.  Learn more about this competency and how it can enhance you as a leader.

 Supervision 101: What Everyone Needs To Know

Learn some basic skills necessary to be an effective supervisor.  Communication skills and techniques, how to manage employees in conflict, addressing performance issues, and building an effective , cooperative team will be discussed.  This is interactive and role-plays will be utilized.

Everyone has some conflict in their lives and work is no exception. Learn how to strategize rather than react to conflict.  Understand your own style of interacting as well as ways to make your conflict resolution a win-win situation.  This workshop will assist Managers and Supervisors in developing more productive, less stressful ways of resolving actual or potential, conflict situations.  Simple, easy steps to take in order to respond in a more assertive, non-threatening manner will be explored.  Difficult personality traits and how to work with them without conflict and upset will also be addressed.  Effective communication strategies will be discussed with an emphasis on helping supervisors and employees resolve conflict on their own.

Confronting Sexual Harassment

Sexual Harassment is a misuse of power with serious consequences.  It can cause victims to change careers, lose their jobs, and develop stress related illnesses.  Sexual harassment will be defined, how it operates in the workplace and the many forms of sexual harassment will be discussed.  Scenarios will be presented to further explore and better understand sexual harassment.  Legal ramifications will be presented. This two hour workshop will fulfill the requirements for the State of Connecticut.

 Preparing for and Preventing Violence in the Workplace

This workshop will give managers tools to handle conflict, anger and aggression in the workplace.  An overview of workplace violence, signs of a potentially violent employee, creating an atmosphere that prevents violence, preparing for a terminating and using a team approach for handling threats will be discussed.  Interventions that help healing when violence strikes will also be covered.

 Call Solutions EAP at 1-800-526-3485  to arrange a training session.