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Positive Confrontation
Guidelines for Performance Discussions
MAKE YOUR REFERRALS PROGRESSIVE
 | Start as early as possible. There need not be a performance problem to make a referral. |
| Remember, the key is early intervention. The earlier an employee recognizes and deals with a personal problem, the easier it will be to resolve. |
INFORMAL REFERRAL
| Not based on job performance |
| Start here if you can |
| When you become aware there are some outside problems |
| Sometimes the employee will come to you and share details |
| Please do not try to counsel the employee or pry about the situation. |
| Inform the employee of the EAP |
| Give brochure or card and sell it. |
| Assure confidentiality |
FORMAL REFERRAL
| Based on documented performance decline |
| Either the disciplinary procedure is in place, |
| Or, the very next step is to start discipline |
| Consult with your HR Department |
| Strength of referral increases with progressive discipline |
| Make the focus of your discussion on performance, not on the personal problems |
REMEMBER TO CALL US FOR ADVICE OR COACHING
1-800-526-3485