• Productivity, Behavior, Conduct, Attitude

• Strategy, Advice, or Support

• Your most effective tool to break through resistance and excuses
• BE… Specific (Who, What, When, Where)

Brief – use phrases, not narrative descriptions

Repetitive – create a visual illustration of the problem

• Begin with a positive statement about the employee’s value
• State the Performance Problem (using documentation, as needed)
• Clarify expectations, goals for improvement
• Set consequences – past, present and future
• Offer EAP as resource to assist in the improvement process

• Contact Solutions EAP prior to making a referral to provide important information to the EAP consultant about the situation.

• Provide immediate opportunity to call

• EAP Brochure or Card
• Telephone
• Privacy to Make Call (at that time)

• Emphasize key features

• Voluntary
• Confidential
• Free

• Continue to observe and document performance
• Plan regular meetings to monitor improvements
• Provide informal feedback on observations of progress

Solutions EAP 2002

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