Solutions' Leadership

Solutions Director, Tom MatthewsThomas J. Matthews, CEAP, CPP


Tom is a graduate of Chapman University and Iowa Wesleyan College and holds a Master’s degree in Business Administration.  He is also a Certified Employee Assistance Professional and has many years of experience in the EAP field.  He was previously the director of the Wheeler Clinic Employee Assistance Program for six years.  Tom also holds certification from the International Critical Incident Stress Foundation in Substance Abuse & Crisis Response, and Workplace and Industrial Crisis Response. He has expertise in providing consultation services and training programs, as well as Critical Incident Stress Management services. His extensive experience as a Security Consultant and as a Certified Protection Professional provides unique expertise in dealing with workplace violence issues.  He served in the U.S. Air Force as a Security Police Officer and as an Education Counselor, and is a past Director of the Connecticut Office of Veterans’ Affairs.

Scott Serviss, Leadership Development Consultant

Scott Serviss, Psy.D., BCC

Leadership Development Consultant   

Scott is an organizational consultant who works with individuals, teams and organizations in both the private and public sectors to enhance individual capabilities and to make organizations more effective.  He provides coaching and consultation to managers and supervisors, as well as workplace and wellness trainings, and counseling services for staff members at all levels of the organization. Scott has a wide range of experiences as a leader and manager, trainer and facilitator, executive coach, emergency department evaluator, clinician, and nonprofit board member.  He has worked with senior management teams to develop talent management and leadership programs and is a Board Certified Coach.  He is certified in Hogan Assessments, 360º Feedback Assessments and Development Planning through The Center for Creative Leadership, and is proficient with a number of assessment inventories.  Scott received his Psy.D. in Clinical Psychology from the University of Hartford and earned a certification in Organizational Consulting Psychology from the Massachusetts School of Professional Psychology. 


Rebecca Harris, MS, LPC, CEAP

Program Coordinator

Rebecca has her Master’s degree in Counseling, specializing in Marriage and Family Therapy, is a Licensed Professional Counselor, and a certified Employee Assistance Professional. In addition, she has extensive education in the substance abuse field and completed an intensive program at Rutgers University. She began her career in the substance abuse field working with adolescents and families. She has been the outpatient coordinator of the day and evening substance abuse treatment programs at Meriden- Wallingford Hospital, a consultant to schools and business, and has conducted numerous workshops on various topics. She has worked in the employee assistance field for 20 years with a variety of organizations including hospitals, healthcare facilities, large and small manufacturers, city and town municipalities, insurance and other corporate settings, academic institutions, and with first responders.  Rebecca’s areas of clinical expertise include substance abuse, depression and mood disorders, conflict resolution, stress management, and relationship issues, and grief and trauma response. ( She is certified in CISM). In addition to individual counseling, Rebecca has done numerous workplace assessments including management consultations for teambuilding and transitioning in the workplace.


Vivien Bergl, LCSW, CEAP

Program Coordinator

Vivien brings over twenty years of EAP experience from The Travelers, Make It Work EAP, and Shapiro Associates.  She is a nationally Certified Employee Assistance Professional (CEAP) and a Licensed Clinical Social Worker (LCSW). She has been an active member and a leader in the Connecticut Chapter of the Employee Assistance Professionals Association (EAPA) for over fifteen years. Vivien has significant experience and training in Critical Incident Stress Debriefing, and over ten years of training experience in corporate, academic, manufacturing, and healthcare settings and ten years of experience in outpatient behavioral health settings.  She also has academic teaching experience in human services and gerontology.  Her expertise includes training on Coping with Stress & Change, Bereavement, Conflict Resolution, Dealing with Difficult People, Effective Listening and Communication, Team Building, Caregiver Stress, Rape Prevention, and EAP Supervisory Training.


Gwen Kesten, Ph.D.

Program Coordinator, Middlesex Hospital EAP/Solutions EAP

Gwen is a clinical psychologist who joined Solutions EAP in 2002 through a joint venture with Middlesex Hospital.  Previously she worked at Manchester Memorial Hospital for 9 years directing adult outpatient behavioral health services.  In that capacity, Gwen had direct clinical responsibilities as well as administrative oversight and community liaison functions.  She has 16 years of clinical experience working with children, adolescents and adults.  She has coordinated crisis services, worked with anxiety disorders, sexual dysfunction, eating disorders, and perimenstrual problems.  Gwen has conducted a number of workshops for businesses, local PTOs, and healthcare organizations on Burnout, Stress Management, and topics related to clinical syndromes such as depression, anxiety, personality disorders, and sexuality.


Kelly Huffman, MS, LPC, CEAP

EAP Counselor, Middlesex Hospital EAP/Solutions EAP

Kelly has a master’s degree in Counseling, and is a Licensed Professional Counselor and a Certified Employee Assistance Professional.  She has been in the employee assistance field for 20 years and has worked with a variety of organizations including large corporations, hospitals, manufacturing companies, government, and human service agencies.  She has previously worked as an EAP Counselor for UConn Health Center and The Travelers Insurance Company, and as an EAP Contract Manager for The Village for Families & Children, Inc.  Her areas of clinical specialty are substance abuse, women’s issues, and grief/loss counseling.  In addition to her counseling responsibilities, Kelly has conducted numerous presentations on a wide range of topics such as Stress Management, Coping with Change, Sexual Harassment, Team Building, Substance Abuse, Effective Communication, and Dealing with Difficult People.


Karen Reckmeyer, LCSW

EAP Counselor, Solutions EAP

Karen has been involved in EAP work for over 14 years.  Prior to EAP counseling, Karen was a business manager for retail companies overseeing their departments. She holds a degree in retail management and an MSW from Syracuse University specializing in EAP work and consultation. Her EAP work experience includes providing services for numerous companies such as General Electric, Becton Dickinson, Hartford Steam Boiler Insurance and various towns and municipalities including police and fire departments.  The combination of management experience and counseling experience has proved to be valuable asset in the EAP setting.  She also has provided long term clinical therapy at Thomaston Counseling Associates for problems such as stress, marital conflict, depression and anxiety.  Her work experience includes conducting a variety of workshops and trainings such as Stress Management, Supervisor training dealing with Difficult Employees, Relaxation Techniques and Self-Esteem Building.  Karen is a Licensed Clinical Social Worker in the State of Connecticut.


Leila M. Shepard, M.Ed., LPC, C.A.G.S.

EAP Counselor, Solutions EAP

Leila received her undergraduate degree from Connecticut College and graduate degrees in counseling and marriage and family therapy from Boston University and Southern Connecticut State University, respectively.  She is a Licensed Professional Counselor and worked in various capacities at United Community and Family Services for 34 years.  She is a former member of the Board of Director of Natchaug Hospital and the Southeastern Connecticut Women’s Network.  Leila provides training, consultation, trauma response, and counseling services for Solutions in the Groton office.