Solutions' Leadership

Scott Serviss, Leadership Development ConsultantScott Serviss, Psy.D., BCC
Director
Leadership Development Consultant
   

Scott is an organizational consultant who works with individuals, teams and organizations in both the private and public sectors to enhance individual capabilities and to make organizations more effective.  He provides coaching and consultation to managers and supervisors, as well as workplace and wellness trainings, and counseling services for staff members at all levels of the organization. Scott has a wide range of experiences as a leader and manager, trainer and facilitator, executive coach, emergency department evaluator, clinician, and nonprofit board member.  He has worked with senior management teams to develop talent management and leadership programs and is a Board Certified Coach.  He is certified in Hogan Assessments, 360º Feedback Assessments and Development Planning through The Center for Creative Leadership, and is proficient with a number of assessment inventories.  Scott received his Psy.D. in Clinical Psychology from the University of Hartford and earned a certification in Organizational Consulting Psychology from the Massachusetts School of Professional Psychology.


 Rebecca Harris, MS, LPC, CEAP
Program Coordinator

Rebecca has her Master’s degree in Counseling, specializing in Marriage and Family Therapy, is a Licensed Professional Counselor, and a certified Employee Assistance Professional. In addition, she has extensive education in the substance abuse field and completed an intensive program at Rutgers University. She began her career in the substance abuse field working with adolescents and families. She has been the outpatient coordinator of the day and evening substance abuse treatment programs at Meriden- Wallingford Hospital, a consultant to schools and business, and has conducted numerous workshops on various topics. She has worked in the employee assistance field for 20 years with a variety of organizations including hospitals, healthcare facilities, large and small manufacturers, city and town municipalities, insurance and other corporate settings, academic institutions, and with first responders.  Rebecca’s areas of clinical expertise include substance abuse, depression and mood disorders, conflict resolution, stress management, and relationship issues, and grief and trauma response. ( She is certified in CISM). In addition to individual counseling, Rebecca has done numerous workplace assessments including management consultations for teambuilding and transitioning in the workplace.


Gwen Kesten, Ph.D.
Program Coordinator, Middlesex Hospital EAP/Solutions EAP

Gwen is a clinical psychologist who joined Solutions EAP in 2002 through a joint venture with Middlesex Hospital.  Previously she worked at Manchester Memorial Hospital for 9 years directing adult outpatient behavioral health services.  In that capacity, Gwen had direct clinical responsibilities as well as administrative oversight and community liaison functions.  She has 16 years of clinical experience working with children, adolescents and adults.  She has coordinated crisis services, worked with anxiety disorders, sexual dysfunction, eating disorders, and perimenstrual problems.  Gwen has conducted a number of workshops for businesses, local PTOs, and healthcare organizations on Burnout, Stress Management, and topics related to clinical syndromes such as depression, anxiety, personality disorders, and sexuality.


Leila M. Shepard, M.Ed., LPC, C.A.G.S.
EAP Counselor, Solutions EAP

Leila received her undergraduate degree from Connecticut College and graduate degrees in counseling and marriage and family therapy from Boston University and Southern Connecticut State University, respectively.  She is a Licensed Professional Counselor and worked in various capacities at United Community and Family Services for 34 years.  She is a former member of the Board of Director of Natchaug Hospital and the Southeastern Connecticut Women’s Network.  Leila provides training, consultation, trauma response, and counseling services for Solutions in the Groton office.


James J. Archambeault, MA, LADC
EAP Counselor, Solutions EAP

Jim is a seasoned, substance abuse and mental health counseling professional.  He has a Master’s Degree in Psychological Sciences from CCSU and is a State of Connecticut, Licensed Alcohol and Drug Counselor (LADC).  Prior to joining the staff at Solutions EAP; Jim provided clinical and administrative supervision in various capacities, including as Director of Outpatient Services at SCADD, Inc. (New London and Norwich); as Clinical Director for BHcare, Inc. (Branford); and as Director of the Co-occurring Rehabilitation Unit at Blue Hills Hospital (Hartford).  In addition to being a veteran counselor and administrator; Jim has been an adjunct faculty member at CCSU for the past 20 years, teaching both undergraduate and graduate courses in the Psychological Sciences and Counselor Education & Family Therapy Departments. Jim’s counseling approach combines the clinical best practices of Solution-focused Therapy, Motivational Interviewing, Cognitive Behavioral Therapy and Twelve Step Facilitation. Jim is a skilled evaluator, ensuring that clients are provided individualized counseling and referral to other levels of treatment when necessary.


Laina Braasch, LCSW, CEAP
EAP Counselor, Solutions EAP

Laina is a Licensed Clinical Social Worker with 23 years of experience in the mental health and addiction field. Graduating with honors from both schools, Laina received her bachelor’s degree in Psychology from Westfield State College and received her master’s degree in Social Work from Rhode Island College.  She has experience providing support services to adolescents and young adults within school systems, community support programs and residential programs. She has seven years of experience in Addiction services, providing both didactic and therapeutic group and individual counseling. She has 6 years of experience in administration as a program director and supervisor in a community mental health agency, which provided crisis intervention, case management, psychosocial rehab and employment services to the chronically mentally ill population. Laina has been trained in CISM and has twelve years of experience as a crisis clinician in an emergency room setting, completing crisis evaluations, risk assessments, crisis counseling and disposition formulation working closely with staff and community providers.